Terms & Conditions

Dog Walking, Dog Adventures, Pet Visiting, House Sitting & Small Animal Boarding

The client agrees to provide full and honest information to AnimaLia Pet Services about their pets during the booking procedures. Behaviour which may negatively impact any representative of AnimaLia Pet Services or any premises should be disclosed at the time of booking. These include but are not limited to excessive barking, aggression, incontinence, separation anxiety, destructive behaviour, straying and phobias.

The client agrees that if their pet attacks another animal or person, including any representative of AnimaLia Pet Services, and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred as a result of injuries to another animal caused by their dog or third party liability for the results in injury of a person.

Clients agree to an introductory meeting to allow the carer to meet the pet(s) and discuss aspects of care. This meeting will usually take place in the client's home by arrangement and is charged at £10 for 30 minutes, which is discounted from the next invoice shall the booking of services go ahead. In the occasion that the client decides not to engage with our services after the meet and greet takes place, the £10 consultation fee will not be refunded.

Delivery and collection dates, and care agreed dates and times, must be adhered to as carers may have other bookings. If you are unavoidably delayed, you must contact AnimaLia Pet Services as soon as possible to discuss arrangements for your pet(s). Any extra service costs incurred as a result of your delay must be paid immediately on your return.

Once a booking is confirmed a deposit must be paid which will amount to 25% of the total cost of the service. For ongoing services (such as dog walking) this will be the total cost of the first week of service. If the service is cancelled up to 28 days before commencement, the deposit will be held on account for future service use. When the service is cancelled within 28 days of commencement, the deposit is non-refundable. We do not charge an extra administration fee for cancelled bookings. Cancellations must be made in writing by email, text or post.

Unless a solitary care is agreed (at a higher cost), the client agrees that their dog will at times come into contact with other dogs using our daily or emergency services. On such occasions, dogs will not usually (unless they are very familiar from previous encounters) be left together unsupervised, or at night. Non-emergency dual sitting/care or sitting/care overlaps will always be discussed with clients prior to booking, and the requirements of a booked client’s dog will always be given priority.

The client agrees that if insufficient food or other supplies are provided to cover their pet’s period of care, the cost of purchasing additional items will be immediately payable on your return. The client will inform their veterinarian that AnimaLia Pet Services will be caring for their pets while they are away (or at work) and if possible arrange for card details to be held, so that emergency payments can be made. Any veterinary fees that are incurred for your pets and have been paid by AnimaLia Pet Services, must be reimbursed immediately on your return. A vet release agreement must be signed.

If a medical emergency arises for the pet, AnimaLia Pet Services will make every effort to contact the client and their emergency contact. Where time is of the essence, the client authorises AnimaLia Pet Services to seek medical services at the nearest veterinary practice. The client agrees to reimburse for all services rendered by a veterinarian in accordance with the owners wishes as stated and signed in the veterinary release form.

Unless otherwise agreed, your dog will be exercised on a harness and long, soft lead or on equipment you supply. Where a client is happy that their dog is allowed to run free off the lead, they must be willing to sign an off lead disclaimer, under which the client agrees to accept responsibility for accident, injury or loss, caused by or to their dog.

In the event of serious accident or illness of the carer, the client accepts that alternative emergency cover will be arranged for their pets. This will be done with the involvement of the client’s emergency contact(s) wherever possible, and as far as possible would be within the boarding provision of AnimaLia Pet Services.

In the event of inclement weather, flooding, fire, break-in or similar occurrence, AnimaLia Pet Services will make every attempt to contact the client and agree a plan of action. Where the issue occurs at the client’s home and the client cannot be reached immediately, where action is needed for health, safety and welfare, the client authorises AnimaLia Pet Services to take any action deemed necessary, including repairs, to make the property safe. The clients agree to reimburse AnimaLia Pet Services for any repairs carried out and to hold AnimaLia Pet Services blameless for work done by another.

When a period of more than one month elapses between a booking confirmation and the commencement of service, the client must ensure that AnimaLia Pet Services are informed of any changes made to the pet’s health, routine or care. This can be done by the client online via email, text or WhatsApp message, or sent in writing to AnimaLia Pet Services.

All animals must be vaccinated, wormed and treated for fleas/tics before being placed with the carer, and this is the client’s responsibility. AnimaLia Pet Services reserves the right to decline to accept the care of any animal looking visibly unwell. We cannot care for dogs who have been in kennels or large day care facilities within the month preceding the care. This is because of the risk of infection to other dogs within our care.

Any small pet who is not collected within seven days of the agreed collection date, and where there has been no contact from the client or their emergency contact will be assumed abandoned and any necessary provisions made.

AnimaLia Pet Services will carry out all agreed services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes any and all claims against AnimaLia Pet Services except those arising from gross negligence or misconduct on the part of AnimaLia Pet Services.

The client authorises the signed contract to be valid approval for future services, therefore allowing AnimaLia Pet Services to accept future bookings without additional signed contracts or authorisation.